About me

I am a customer-focused Technical Account Manager with over 7 years of experience in driving customer success, optimizing cloud solutions, and delivering strategic guidance to enterprise clients. My expertise lies in building strong relationships, aligning technology with business objectives, and ensuring customers maximize the value of their investments.

With a background in cloud operations, IT transformation, and SaaS integrations, I have successfully led large-scale projects, including migrating over 100 applications to cloud platforms, reducing costs by 30%, and improving scalability by 50%. I specialize in proactive issue resolution, stakeholder engagement, and operational health improvements, helping customers achieve their business goals while ensuring seamless adoption of technology solutions.

As a trusted advisor, I thrive on solving complex challenges, advocating for customer needs, and driving measurable outcomes. Passionate about innovation and continuous improvement, I am committed to empowering organizations to accelerate their digital transformation and long-term success.

Experience

Sr. Technical Account Manager

Customer-focused Technical Account Manager with a proven track record of driving customer success, optimizing cloud solutions, and ensuring seamless adoption of technology through proactive guidance and strategic stakeholder engagement.

Team Lead - Cloud & Hosted Services

Led a high-performing team to deliver cloud migration, SaaS integrations, and operational excellence, reducing downtime by 40% and improving scalability by 50% while ensuring customer success through tailored solutions and proactive support

My Favorite Escape - Hiking

I love hiking because it’s the perfect escape from the constant buzz of daily life. Being out in nature, away from screens and noise, helps me clear my mind, recharge, and feel more present. The challenge of reaching the top, the fresh air, and the breathtaking views make every step worth it. Plus, it’s a great way to stay active while exploring new places—each trail feels like a small adventure waiting to unfold.

FAQs - Easy Questions to ask myself

What inspired me to pursue a career in cybersecurity and customer success?

I've always been fascinated by technology and how it impacts businesses. Cybersecurity is essential in today’s world, and customer success allows me to bridge the gap between complex tech and real-world impact. I love solving problems, helping businesses thrive, and making tech feel approachable.

How do I balance my role as a Technical Account Manager with my entrepreneurial ambitions?

Honestly, it's a constant challenge, but I thrive on it. I prioritize my time by setting clear goals, batching tasks, and staying disciplined with my schedule. My day job fuels my expertise, and my entrepreneurial work gives me the freedom to build something of my own. It’s all about making each minute count.

How do I stay consistent and focused while juggling multiple projects?

Truth be told, I struggle with consistency. But I’ve learned that systems, not just motivation, are the key. I use structured schedules, accountability tools, and small, measurable goals to stay on track. I also remind myself why I started—because giving up isn’t an option

What’s a motivational quote that guides my work ethic?

"The only way to do great work is to love what you do." – Steve Jobs. This resonates with me because passion is the ultimate game-changer. If I’m excited about something, I go all in. If I’m not? I either find a way to love it or pivot.